At TrustVisory, we believe in promoting compliance and protecting clients in the immigration ecosystem through a system grounded in accountability and fairness. To ensure justice and transparency, we have implemented our Reconsideration Policy—a cornerstone of our commitment to integrity and continuous improvement. This policy recognizes that no system is flawless and provides a structured process to address concerns and rectify decisions when warranted.

Why We Have a Reconsideration Policy?

Our reconsideration policy ensures fairness, accountability, and continuous improvement in decision-making processes.

Ensuring Fairness and Transparency

Our systems are built for precision, but rare discrepancies can occur due to technical issues, misinterpretations, or unforeseen circumstances. When they do, we promptly resolve them, upholding fairness and accuracy. Our reconsideration process underscores our commitment to justice, providing a clear path for entities to request a reassessment.

Building Trust Through Fairness

Trust is central to our relationships with clients, partners, and stakeholders. By offering a clear path for reconsideration, we demonstrate our dedication to fair treatment, showcasing that we are open to reassessment and correction when necessary.

Encouraging Constructive Feedback

Reconsideration is also an avenue for dialogue. It allows individuals and entities to provide additional evidence or context that may have been overlooked, improving our processes and reinforcing fair treatment.

Upholding Integrity Through Accountability

Integrity requires acknowledging and rectifying errors when they occur. When an error is determined to be on our side, we rectify it and refund the reconsideration fee. This ensures accountability and reinforces the trust placed in us by our community.

When Does Reconsideration Apply?

1. Errors in Assessment: If an individual or entity believes they were wrongly flagged or categorized, they can submit evidence for review.
2. Updated Compliance Status: Entities that have taken corrective actions to meet compliance standards can request reconsideration with proof of their updated status.
3. Misinterpretations or Contextual Errors: If the initial decision lacked sufficient context or evidence was misinterpreted, the reconsideration process allows for rectification.

How does the Reconsideration Process Work?

1. Submit a Request: Entities can submit a reconsideration request through our platform, providing all relevant details and supporting evidence.
2. Internal Review: Our team thoroughly reviews the case, considering any newly provided information.
3. Outcome Notification: If the evidence supports a correction, necessary updates are made promptly. If not, a detailed explanation is provided to ensure clarity.

Equitable Fee Structure

Reconsideration fees are assessed based on the risk level, reflecting the resources required for reassessment. However, if an error is determined to be on our side, the reconsideration fee is fully refunded—underscoring our commitment to fairness and accountability.

Our Commitment to Improvement

The reconsideration policy is not just about addressing concerns; it is a tool for ongoing refinement and enhancing fairness in our processes. Each reconsideration request provides valuable insights to improve our monitoring systems and decision-making frameworks.

At TrustVisory, we are driven by fairness, transparency, and accountability. Our Reconsideration Policy is a testament to these principles—a safeguard that ensures justice and maintains trust in the integrity of our system.